Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
POSITION SUMMARY:
The AVP of Loyalty & Customer Engagement will own Amtrak's end-to-end customer engagement strategy, serving as the Champion of the Customer to both internal and external stakeholders. This strategic leader will play a pivotal role in driving customer satisfaction, retention, and loyalty initiatives via ownership of Amtrak's loyalty program (Amtrak Guest Rewards), customer contact center, lifecycle marketing initiatives, customer insights and market research, financial and strategic partnerships, and corporate sales. This senior leadership position will sit on the Commercial Leadership Team, reporting to the EVP and Chief Commercial Officer, and requires a strategic thinker with a proven track record of developing and implementing successful customer engagement programs. The ideal candidate will have a deep understanding of customer behavior, a passion for building strong relationships, and a knack for leveraging data-driven insights to enhance customer experiences.
ESSENTIAL FUNCTIONS:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
The salary/hourly range is $213,900-$277,200. Payis based on several factors includingbut not limited to education, work experience,certifications,internal equity,etc. In addition to your salary, Amtrak offers acomprehensive benefitpackage that includes health, dental, and vision plans; health savingsaccounts; wellnessprograms; flexible spending accounts; 401K retirement plan withemployer match; lifeinsurance; short and long term disability insurance; paid time off; back-up care; adoptionassistance; surrogacy assistance; reimbursement of education expenses;Public ServiceLoan Forgiveness eligibility; Railroad Retirement sickness and retirementbenefits; andrail pass privileges. Learn more about our benefits offerings.
Requisition ID:161363
Posting Location(s):District of Columbia; New York; Pennsylvania
Job Family/Function:Customer Service
Relocation Offered:Yes
Travel Requirements:Up to 50%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR * 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. *1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.