You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0_, Shift: Day-Time_, Schedule: 8-5 PM_

Additionally, this role will be responsible for driving business and referral growth in an assigned territory and assisting the designated IBU achieve their long-term goals and expand into new markets. This position will also supervise a business development representative in the growth and development of their assigned territory.

Position Summary

Responsibilities:

• Oversees staff by providing direction and promotes a positive team environment through retention and engagement activities, and leads effective organizational change
• Identifies opportunities for improving efficiency to achieve and exceed objectives, and ensure a remarkable customer experience at each site by following Indigo Service Standards
• Partners with and supports efforts of Clinical Education and Service Excellence to ensure the highest quality care and experience is delivered at all times at all sites. Supports Area Managers and Clinic Managers in accountability and coaching efforts.
• Acts as a patient advocate and provides resolution of patient service or experience complaints
• Reviews monthly management reports and identifies opportunities for improving efficiency to achieve and exceed objectives, identify potential cost reductions/revenue enhancements and ensure a remarkable customer experience at each site by following Indigo Service Standards
• Oversees assessments and documentation of the biophysical, psychosocial, environmental, self-care, educational and discharge factors to formulate, modify or initiate individualized plans of care appropriate to the developmental status of the patient and service line standards
• Reinforces practice activities that ensure corporate compliance

Requirements

• Minimum of a bachelor's degree or four (4) years of experience in lieu of degree will be considered
• Master's degree preferred
• Minimum five (5) years of experience in professional or technical role required (urgent care or healthcare field preferred)
• Minimum three (3) years of experience in a supervisory or lead capacity
• Consideration may be given to internal candidates not meeting the minimum qualifications

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" in 2023
• Technology: "Most Wired"health caresystem 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.

Pay and Benefit Expectations

Associated benefit information can be viewed .