This section describes what knowledge, skills and abilities an employee in this position should currently possess. This list may not be complete for all knowledge; skills and abilities required for this position and is not written in priority of importance.

* Knowledge of patient assessment, family dynamics and treatment interventions.

* Knowledge and utilization of crisis intervention techniques.

* Knowledge of patient rights, advanced directives, adult and child abuse laws, and emergency detention.

* Knowledge of complex patient care planning.

* Leadership and negotiation skills

* Organizational and interpersonal communication skills

* Skill in interacting with multiple individuals with diversified roles and perspectives.

* Knowledge of external review organizations (i.e. Managed Care, Medicare, Medicaid, State gatekeeper for Medicaid).

* Skill in organizing and prioritizing workloads to meet deadlines.

* Oral and written communication skills.

* Customer relations skills.

* Ability to use good judgment and to maintain confidentiality of information.

* Ability to communicate effectively with patients and co-workers

* Ability to adhere to safety policies and procedures

* Ability to tolerate ambiguity, uncertainty and change.

* Skill in telephone etiquette and paging procedures.

* Ability to work as a team player.

* Ability to demonstrate tact, resourcefulness, patience and dedication.

* Ability to accept direction and adhere to policies and procedures.

* Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).

* Ability to work in a fast-paced environment.

* Ability to meet deadlines.

* Ability to react calmly and effectively in emergency situations.

* Understanding of therapeutic boundaries and ethics in providing care for mentally ill patients.

Physical, Mental, and Special Demands

This section describes how an employee in this position currently performs the functions of this position. Modifications to the manner in which this job may be performed will be reviewed on a case-by-case basis.

* Ability to stand or walk up to six hours, sit for up to two hours.

* Ability to spend 20% of the workday outdoors in temperatures varying from 30 F. to 100F and 80% of the workday indoors in temperatures varying form 60 F. to 85 F.

* Ability to occasionally push/pull wheeled carts from 200lbs. (i.e. crash carts, patient on stretchers or in wheelchairs).

* Ability to frequently lift and carry up to 10 pounds; occasionally lift and carry up to 100 pounds.

* Ability to see well enough to read written materials.

* Ability to discern a variety of odors.

* Ability to handle hazardous/infectious waste on an occasional basis.

* Ability to work in an environment where the noise level is frequently high; where chemicals are frequently used in cleaning; where mechanical and electrical hazards may occasionally be present; and where dust, mist and steam are frequently generated in housekeeping tasks.

* Ability and knowledge of how to respond when exposed to blood and body fluids.

Machines, Tools, Equipment, and Other Work Aides

This section describes those tools, equipment and other work aides an employee in this position must be able to use.

* Computer and various software packages.

* Telephone, paging and voice mail system.

* FAX machine.

* Medical Records.

* Copy Machine.

* Policies, procedures, plans and program manuals.